Unknown error has occurred
This error might be displayed after adding new barcode and clicking on “ADD”.

Steps for troubleshooting:
- Validate that the Alma API-KEY in LIBstick.
More details - Construct Alma link:
https://api-[1].hosted.exlibrisgroup.com/almaws/v1/items?view=label&apikey=[2]&item_barcode=[3]- Replace [1] with your region (without the quotes):
- Use “ap” for APAC
- Use “eu” for Europe
- Use “na” for North America
- Use “ca” forCanada
- Use “cn” for China
- Replace [2] with the Bibs API-Key (read-only)
- Replace [3] with any valid barcode in your catalog
- Example for full link (this link is unauthorized):
https://api-eu.hosted.exlibrisgroup.com/almaws/v1/items?view=label&apikeyl8xeryter787089bgfhju563yhueurtfhdertfhehe=&item_barcode=000006486341
- Replace [1] with your region (without the quotes):
- Test the Alma link by invoking it in the address bar of any browser.
- If the result includes an empty white page with request for additional login:
In this case there is some miss configuration in Alma. You need to open a ticket for Alma support and include this screenshot.

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