Skip to content Skip to footer

Unknown error has occurred

This error might be displayed after adding new barcode and clicking on “ADD”.

Steps for troubleshooting:

  1. Validate that the Alma API-KEY in LIBstick.
    More details
  2. Construct Alma link:
    https://api-[1].hosted.exlibrisgroup.com/almaws/v1/items?view=label&apikey=[2]&item_barcode=[3]
  3. Test the Alma link by invoking it in the address bar of any browser.
  4. If the result includes an empty white page with request for additional login:
    In this case there is some miss configuration in Alma. You need to open a ticket for Alma support and include this screenshot.
0 Comments

There are no comments yet

Leave a comment

Your email address will not be published.