Unknown error has occurred

This error might be displayed after adding new barcode and clicking on “ADD”.

Steps for troubleshooting:

1. Validate that the Alma API-KEY in LIBstick.
   More details
2. Construct Alma link:
   https://api-[1].hosted.exlibrisgroup.com/almaws/v1/items?view=label&apikey=[2]&item_barcode=[3]
   • Replace [1] with your region (without the quotes):
     • Use “ap” for APAC
     • Use “eu” for Europe
     • Use “na” for North America
     • Use “ca” forCanada
     • Use “cn” for China
   • Replace [2] with the Bibs API-Key (read-only)
   • Replace [3] with any valid barcode in your catalog
   • Example for full link (this link is unauthorized):
     https://api-eu.hosted.exlibrisgroup.com/almaws/v1/items?view=label&apikeyl8xeryter787089bgfhju563yhueurtfhdertfhehe=&item_barcode=000006486341
3. Test the Alma link by invoking it in the address bar of any browser.
4. If the result includes an empty white page with request for additional login:
   In this case there is some miss configuration in Alma. You need to open a ticket for Alma support and include this screenshot.